Privacy Policy
At TecInfo, your privacy is of great concern to us. The following policy explains how we protect your privacy within our web site, and in some cases, how we use the information you provide to better serve you:


We do not disclose any personal or billing information provided to us by you or your company, such as contact or account information. Any information collected via our web site, such as surveys, questionnaires, or general feedback, is kept private and used to help us improve the quality of service we provide our customers.

Customers are asked to provide specific personal information when they sign up for our Internet services, including name, address, telephone number, and billing information (such as a credit card number or bank account). The personal information collected from customers during the on-line registration process is used to manage each user’s account. This information is not shared with third parties. In certain situations, TecInfo may be required by law enforcement or judicial authorities to provide personal information to appropriate governmental authorities. We will disclose personal information upon the receipt of a court order, subpoena, or to cooperate with a law enforcement investigation. TecInfo fully cooperates with law enforcement agencies in identifying those who use our services for illegal activities. We reserve the right to report to law enforcement agencies any activities that we in good faith believe to be unlawful.

When TecInfo receives e-mail inquiries, the return e-mail address is used to answer the inquiry. These addresses are not used for any other purpose and are not shared with outside parties.

To prevent unauthorized access, maintain data security, and ensure the correct use of information, TecInfo have established the appropriate physical, electronic, and managerial procedures to protect and secure the information we collect on-line.

Spam

TecInfo provides to business and consumer users several information technology related services, including such service as Internet access, various electronic mail (e-mail) packages and services, World Wide Web website hosting arrangements, and other on-line and Internet-related services.

It is contrary to TecInfo policy for any user of any of these services to effect or participate in any of the following activities through a TecInfo-provided service:

To post ten (10) or more messages similar in content to Usenet or other newsgroups, forums, e-mail mailing lists or other similar groups or lists.

To post to any Usenet or other newsgroup, forum, e-mail mailing list or other similar group or list articles which are off-topic according to the charter or other owner-published FAQ or description of the group or list.

To send unsolicited e-mailings to more than twenty-five (25) e-mail users, if such unsolicited e-mailings could reasonably be expected to provoke complaints.

To falsify user information provided to TecInfo or to other users of the service in connection with use of a TecInfo service.

To engage in any of the foregoing activities by using the service of another provider, but channeling such activities through a TecInfo account, re-mailer, or otherwise through a TecInfo service or using a TecInfo account as a maildrop for responses or otherwise using the services of another provider for the purpose of facilitating the foregoing activities if such use of another party’s service could reasonably reasonably be expected to adversely affect a TecInfo service.

TecInfo considers the above practices to constitute abuse of our service and of the recipients of such unsolicited mailings and/or postings, who often bear the expense. Therefore, TecInfo’s terms and conditions of service prohibit these practices. Engaging in one or more of these practices will result in termination of the offender’s account and/or access to TecInfo’s services. In addition, TecInfo reserves the right, where feasible, to implement technical mechanisms which block multiple postings as described above before they are forwarded or otherwise sent to their intended recipients.
This policy addresses only the kinds of network abuse specifically enumerated above. In addition to these activities, TecInfo’s terms and conditions of service also prohibit other forms of abuse such as harassment and the posting of illegal or unlawful materials, and TecInfo will respond as appropriate to these other activities as well.

Nothing contained in this policy shall be construed to limit TecInfo’s actions or remedies in any way ith respect to any of the foregoing activities, and TecInfo reserves the right to take any and all additional actions it may deem appropriate with respect to such activities, including without limitation taking action to recover the costs and expenses of identifying offenders and removing them from the TecInfo service, and levying cancellation charges to cover TecInfo’s costs in the event of disconnection of access for the causes outlined above. In addition, TecInfo reserves at all times all rights and remedies available to it with respect to such activities at law or in equity.

Technical

TecInfo provides technical support for our members' Internet connectivity. For technical support, call 662-686-9009 or 1-800-863-5415, or e-mail tech@tecinfo.net.
Customer Support Hours*:
Monday - Friday 8:30 a.m. - 9 p.m.
Saturday 9 a.m. - 4 p.m.
Sunday 1 - 6 p.m.
*Hours subject to change.

Please call from your computer's location; it's easier to help you. You do not need a separate phone line. Be prepared to give the following information:

•Your name and/or the name of the TecInfo member you are helping
•TecInfo username
•TecInfo password
•Which TecInfo access number you use (686-9000, 843-1915, etc.)
•Computer's operating system (Windows 95, 98, 2000, ME, XP, MAC, etc.)
•Internet browser type (I.E., Netscape, etc.) and/or e-mail program
•Error message or specific details about your problem
•Duration of problem
•Any recently installed software or hardware
•In-House computer repairs

Cost - $40 / hour to work on the unit, plus parts, freight, and taxes (if applicable). You must schedule a day to drop off your computer.

**Sorry, repairs cannot be performed while you wait, as our technicians are constantly receiving tech calls, and must fit repairs in between them.

On-site Repair Calls

Cost - $85 / hour to work on your computer at your place of business or residence, plus any parts, freight, and taxes (if applicable).

**The billable time includes technician's driving time. You must make arrangements with the technician for an on-site visit.

If your computer needs upgrades or repairs that we are unable to perform (not related to Internet connectivity), we recommend contacting your regular service technician.

Web Pages

Personal Pages
Cannot solicit or sell business / product / service.
Cannot contain profane or pornographic material.
Are allocated 5 MB of free web space. Additional space will be assessed a fee per month. Contact TecInfo for storage rate over 5 MB.

Business Pages
Please review TecInfo's web hosting packages.

Registering web site with search engines is between business owner and the webmaster of the business site.