Customer Policies and Procedures
Monthly payment for service is by credit card (Visa, MC, Discover) or bank draft only. Payment is collected on the first working day of each month. Any change to account information must be received at TecInfo prior to noon on the last business day of the month to effect charges for the next month. Business and Residential customers that pay by check, cash, or money order must have their payment here by the 10th of the month in which they have been billed. If we have not received anything by the 10th, a late notice will go out. If payment has not been received by the 15th, it will be deactivated. Quarterly, semi-annual, and annual prepayments are also subject to this policy.

Billing Policy for Credit Card and Bank Draft Customers:

Customers are responsible for ensuring that credit card charge or bank draft collection is successful.

Any account whose credit card charge is rejected or whose bank draft is returned will be deactivated upon notification of non-collection.

Effective March 1, 2002, these accounts will be charged a $20.00 reactivation fee and there will be no credit for time during the month that the account was not active.

Upon reactivation, payment must be made by check, cash or money order and the $20.00 reactivation fee must be paid.

Customer is responsible for notifying TecInfo of any bank or credit card account changes including new expiration dates. TecInfo must receive changes before noon on the last weekday of a month for it to effect the next month's collection.

Initial payment for a new account is collected within 2 weeks of account setup and will include activation fee (if applicable) and prorate of first month on-line.

A payment receipt is e-mailed for customer's records.

Credit card customers whose card declines payment will not be e-mailed a receipt.

Bank draft customers receive an e-mailed receipt, but it is not an indication of successful collection of charges. Bank will notify both TecInfo and the customer if the draft is not paid.

Bank draft customers' receipts will include their bank account number. See below for more information.

Deactivation of accounts for non-payment whether because of an expired credit card number, bank merger (change of routing numbers), overdraft or over limit will now be handled by the billing software, with little or no review by our billing staff.

Billing Policy for Prepay Customers:

Payment by check/cash must be 3 months, 6 months, or 1 year in advance (only for business customers). Invoice for payment is sent via e-mail only. It is the user's responsibility to check email for the invoice. A receipt will be emailed to the user when the payment is received and posted. Members whose checks are returned will be assessed a $20.00 returned item fee.

All accounts are paid for "in advance."

If the prepayment is not received by the 15th of the month, the account will be deactivated.

A $20.00 reactivation fee will be added when the account is reactivated.

If the account is not reactivated, the account will be sent for collection for the month in which it was billed and deactivated (and service was available).

Requests to Deactivate Account:

Final month on-line is not prorated. Customer must request a "last day of the month" deactivation date to get full benefit of services. Request for deactivation must be received in writing before noon on the last weekday of the month to prevent collection of the next month's charges. It is customer's responsibility to verify that the written request has been received. Requested deactivations occur at noon on the last business day of the month to prevent billing in next calendar month.

TecInfo recommends requesting account deactivation if your computer will be out of service longer than 2 weeks or past the last day of the month.

The monthly fee for TecInfo's fixed rate accounts cannot be prorated for non-usage.

Activation fee is non-refundable.

Use of TecInfo's 888-access number costs $0.10/minute. Payment for usage charges is due and will be collected within 10 days of usage. Do not use this access number if you are within TecInfo's service area - you will be resposible for the charges incurred!

Customer is responsible for using the TecInfo access number that is a local call from their location. TecInfo is not liable for any phone charges that occur as a result of failing to do so.

Billing Policy for Business Customers and DSL Customers:

Accounts with unpaid balances for invoices from the prior month or the current month's recurring rates will be sent a late notice on the 15th of the month. If payment is not received by the 20th of the month, the account will be suspended until payment is made. A reactivation charge of $20.00 per account will be charged at the time of reinstatement. Contract charges will continue to accrue (and the customers will be liable for such charges) whether or not the account is active.

Information about TecInfo's Receipts E-mailed to Bank Draft Users:

On June 1, 1999, TecInfo changed billing systems to better serve its users. One obvious change is the monthly notice for bank draft users has changed from an invoice to a receipt. Bank draft customers' receipts include their bank account number. TecInfo understands that this may make some users uncomfortable. We contacted the vendor, who informed us that there is no way to exclude the bank account number without excluding the details of the transaction.

More Information about Requests for Account Deactivation:

We would like to point out to all of our customers, that resources are provided and expenses incurred by TecInfo whether or not your account has activity. In other words, unless you notify us prior to noon on the last business day of the month, TecInfo will make sure circuits, ports and bandwidth (Internet Access) are available for you for the next month. These resources are provided based on the number of customers we expect to use our services. This is the reason WE CANNOT PRO RATE THE LAST MONTH'S CHARGE. It is also the reason we HAVE TO COLLECT FROM ACCOUNTS THAT DO NOT NOTIFY US THAT THEY WISH TO DISCONTINUE OUR SERVICES. This includes those customers who prepay six or twelve months. If TecInfo is not notified that the customer wishes to discontinue the service, and if the billed amount is not paid by the 15th of the month, the account will be deactivated, and the account will be turned over for collection for the month that services were available. YOU MUST NOTIFY TECINFO prior to noon on the last business day of the month if you do not wish to continue service with us. All written requests can be faxed to 662-686-0036, emailed to billing@tecinfo.net , or mailed to 601 N. Deer Creek Dr. E., Leland, MS 38756.